FAQ | World's First Professional AR Measuring Device

FAQ

Q: Does Arrim ONE work with my phone/tablet?

A: Please see the compatible device list here.

Q: Which unit system does Arrim ONE support?

A: Arrim ONE supports both Imperial and Metric system. You can measure in inch, ft, mm, cm and m

Q: It requires calibration when I start Arrim ONE app, how do I proceed with the calibration procedure?

A: Please follow the calibration procedure:

  • Open the app, and connect Arrim ONE to phone/tablet, turn it on
  • Point to a wall (better to have some objects in the screen for reference, such as window, picture, door, edge of the wall) within 3-6 ft
  • Tap the Calibration button (the one in the right/down corner)

Q: How accurate are the measurements?

A:

Function Max Range Accuracy Things may affect accuracy
Distance Mode 100 ft
(indoor)		 1/8”
  • glass, water, fabric, black color background, etc.
3D Photo 600 ft
indoor / outdoor		 +/- 1%
  • insufficient lighting
  • the target is not on the plane
  • incorrect plane definition
Live Measurement 200 ft
(indoor)		 +/- 3%
  • insufficient lighting
  • shaking hand, low visibility of point in distance
  • move too fast /far
  • complete white wall no objects for reference etc.
Function Distance Mode
Max Range 100 ft (indoor)
Accuracy 1/8”
Things may affect accuracy
  • glass, water, fabric, black color background, etc.
Function 3D Photo
Max Range 600 ft indoor/outdoor
Accuracy +/- 1%
Things may affect accuracy
  • insufficient lighting
  • the target is not on the plane
  • incorrect plane definition
Function Live Measurement
Max Range 200 ft (indoor)
Accuracy +/- 3%
Things may affect accuracy
  • insufficient lighting
  • shaking hand, low visibility of point in distance
  • move too fast /far
  • complete white wall no objects for reference etc.

Q: How can I get more accurate measurements?

A:

Tips to get accurate measurement - Straight Line Function

  • Make sure there is sufficient light. If possible, turn on a light or open the window blinds.
    Recommended brightness: 1000 lumens
  • Pan the room with the phone to preview the target area. This utilizes the camera to allow the software to become familiar with the environment.
  • Try standing still to hit the two points. Move the camera slowly to specify your points of measurement.
  • Turn on the Reference Line Option, if a perfect horizontal or vertical measurement is needed.

Tips to get accurate measurement - 3D Photo

  • Make sure there is sufficient light; If possible, turn on a light or open the window blinds. Recommended brightness: 1000 lumens.
  • Pan the room with the phone to preview the target area. This utilizes the camera to allow the software to become familiar with the environment.
  • Specify your two definition points on the target plane; Make sure these points can be seen in the same screen. The ideal distance between these two points is approximately two to five feet.

Tips to get accurate measurement - Distance Mode

If you need a point to point measurement and 1/8” accuracy is needed, use the Distance mode and unplug the Arrim ONE from your device and it can be used to get more precise measurements from the front or the back of the laser module, like the traditional laser range finder.

Q: How is Arrim ONE powered? Will it drain my tablet/smartphone battery?

A: No. Arrim ONE includes an internal li-ion battery, ensuring that Arrim ONE won't drain the battery power from the attached device

Q: How long does the battery last under continous operation?

A: The Arrim ONE lasts about 75 minutes (2225 times measurement), or 3hrs stand-by.

Q: What is the price point of Arrim ONE?

A: Arrim ONE retails for $149.99

Q: How can I purchase a Arrim ONE?

A: You can purchase it through www.arrim.net

Q: How can I get customer service?

A: You can submit ticket via here or contact [email protected] for any problem you have with our product or service.

Q: I am a seller / dealer / store owner and would like to sell Arrim ONE. Who do I contact?

A: If you are interested in becoming a channel partner for Arrim ONE, please contact [email protected]

Q: How to export the diagram to Xactimate?

A: Please refer to this tutorial. Link.